FAQs

About Us

1. What are we selling?

  • Lee Flower Supply is a wholesaler/retailer in Singapore that specialise in Fresh Cut Flowers like jasmine, roses, and orchids. We provide garland customisation for all occasions as well.

2. How long have we been in this industry?

  • Lee Flower Supply was established in 2006.

3. Where can you find us?

  • Lee Flower Supply is located at 335 #01-359 Hougang Avenue 7, Singapore 530335.

4. Why choose us?

  • Lee Flower Supply, a reputable wholesale and retail flower supplier in Singapore with over 20 years of experience. Our range includes fresh jasmine, orchids, cut flowers, and customised garlands, catering to religious purposes as well as all festive and special occasions.
  • We take pride in providing top-quality fresh flowers sourced from trusted suppliers in Indonesia, Thailand, India, and Malaysia. Our longstanding partnerships of more than 20 years ensure that we consistently deliver the best blooms to our valued customers.
  • At Lee Flower Supply, our focus is on making every effort to exceed customer expectations and provide the highest level of satisfaction. Our specialization lies in fresh jasmine, which we exclusively source from a top-quality supplier in Indonesia. Whether you need flowers for religious ceremonies, festive celebrations, or any other special event, our blooms will add beauty and elegance to the occasion.

Ordering Process

1. How do I place my order?

  • Select the items you require from the website.
  • Add them to your cart.
  • Fill in the required details.
  • Once payment is confirmed, a confirmation email will be sent to you and our team will be ready to prepare your orders.

Please note that, orders would only be ready for collection or delivery the next working day upon placing order by default, unless we contact you for an alternate date of delivery/collection. Orders placed after 2pm would be considered the next day.

For example:

Order placed before 2pm 03/01/2023, you will receive your order on 04/01/2023.

Order placed after 2pm 03/01/2023, you will receive your order on 05/01/2023.

2. How can I do advance order?

  • Please contact our customer service hotline
    +65 89501889 directly for advance order.

Delivery Process

1. What are the delivery timings?

  • We apologise to our customers as you are not able to select your preferred delivery timings. However, we guarantee that you will receive your items on the next working day upon placing your order.

2. When will my items be delivered?

  • The next working day. For same-day delivery please contact us directly at +65 89501889.

3. What is the minimum order for delivery?

  • $30 SGD

4. What are the delivery charges?

  • Delivery charges are based on your location, charges would be automatically generated upon check out.

5. What if I am not home to collect my items?

  • Do contact us and let us know before-hand, so we can inform our drivers to place it outside your home.

6. Can I change my shipping address?

  • We encourage our customers to double check all details before checking out. In any cases, please WhatsApp us immediately at +65 89501889.

7. Can I choose to self-collect my order that was placed online?

  • Yes, you can opt for self-collection on the checkout page.

8. Is there any minimum order for self-collection?

  • No.

9. When will my orders be ready for self-collection?

  • The next working day by default, unless we contact you for an alternate date of collection. For same-day collection, please contact us directly at +65 89501889.

10. Can I arrange my own courier/delivery fleet?

  • Yes, you can. Do WhatsApp us at +65 89501889 the detail of your own courier, and we will arrange the collection timing together via WhatsApp.
     

 

Returns, Refund, & Exchange Policy

1. What can and can’t be returned?

  • Upon order confirmation, all items can’t be returned due to the nature of the goods. You are encouraged to double check your cart before checking out.

2. When can I get a refund?

  • Missing items/wrong items upon delivery. Please check your items once delivered and let our customer service know immediately.

3. Can I make changes to my order after checking out?

  • No, you can’t. Please contact our customer service hotline at +65 89501889 immediately to check if there is still time to amend your order.

4. Can I exchange if I purchase the wrong item?

  • No. Exchange is not allowed after we dispatch your order due to the nature of our goods being perishable and temperate sensitive. You are encouraged to double check your cart before checking out.

Payment

1. What currency will I be billed in?

  • SGD

2. What forms of payment are acceptable?

  • We accept Visa/Master/Amex/UnionPay/Grabpay/Paynow/Shopeepay/Alipay/Atome OR PAYPAL 

3. What do I do if my payment can’t get through?

  • Please contact our customer service hotline at +65 89501889 and we will assist you.

4. How do I change my billing information?

  • Billing information cannot be changed upon check out, we encourage our customers to double check all details before checking out.

5. How do I view or download my invoices?

  • An e-invoice would be sent to your email, do check that your email is correct upon checking out. Please WhatsApp us immediately at +65 89501889 if there is any error in your information.

Our Products

1. What do we sell?

  • Lee Flower Supply specialise in fresh cut flowers like jasmine, roses, and orchids that are mainly used for prayer purposes.

2. Where do our flowers come from?

  • Indonesia, India, Thailand, and Malaysia.

3. How long does the fresh cut flowers last?

  • To prolong the life of the flowers, we suggest that you keep them in the fridge between 6 - 18 degree Celsius.

4. Why do some products have price changes frequently?

  • Prices for some flowers are very sensitive to external factors like the weather, natural disaster, plant pests, and etc. Hence, prices fluctuate based on the demand and supply in the market.

5. Why is the product constantly out of stock?

  • Some products require at least 4 days advance order. If you require those products, please give us a call or WhatsApp us at +65 89501889.

 

DISCLAIMERS

Customer Service Policy

Our Fresh Flowers and Promises

We strive hard to ensure that our customers only receive the best freshest flowers we have. We guarantee transparent pricing and product quality. At Lee Flower Supply, we take pride in our flower freshness, quality, packaging, and handles everything with care and pre-cautious.

Our Delivery Guarantees

At Lee Flower Supply, we guarantee that flowers will be
delivered the next working day by default – if the orders were made before 2pm, unless we contact you for an alternative date for delivery.

However, we will not be liable for any orders under any of the following circumstances:

  1. The recipient was not present at the address given within the hours during delivery period stated – between 10am – 6pm.
  2. An incorrect address was provided.
  3. No such person was at the given address.
  4. No valid contact number was provided for Lee Flower Supply to contact recipient to make the delivery.
  5. Recipient request for items to be left outside the door upon delivery, Lee Flower Supply will not be liable for missing items.

Our Self-collection Guarantees

At Lee Flower Supply, orders placed online are allowed to be self-collected and we guarantee that flowers can be collected the next working day by default – if the orders were made before 2pm, unless we contact you for an alternative date of collection.

Self-collection includes arranging your own courier service.
However, do make sure to contact our customer service representative to arrange
for the time of collection by the 3rd party courier service.

Do note that all flowers are temperate sensitive, if you opt for a 3rd party courier do ensure that the service provider delivers your item as fast as they can, to preserve the freshness and quality of our flowers.

Please present your invoice to our service staff while doing collection in shop.

However, we will not be liable for any orders under any of the following circumstances:

  1. The recipient did not collect the order within the collection hours stated – between 9am -4pm.
  2. A confirmation invoice was not presented during collection.
  3. Recipient did not receive flowers from 3rd party courier.
  4. 3rd party courier did not collect the order within the collection hours stated between 9am -4pm. 
  5. 3rd party courier did not handle the parcel/items well after being handed over by Lee Flower Supply.

If in any case of unsatisfactory condition or you are facing issues with delivery, please contact us at +65 8501889 or email us at leeflower@live.com with your order number. Our friendly customer service representatives will assist you regarding the
issue on hand.

Substitution

At Lee Flower Supply, we strive to ensure that our customers get what they see and purchase online on our website as per web image and product description.

However, in the event that a flower is unavailable due to seasonal or stock availability, it will be substituted with a similar flower of equal or higher value without prior notice. In common cases, India rose colours for garlands are highly substitutable. In the event that a flower/product is unavailable for substitution, we will contact you for alternatives.

We seek your kind understanding, if you have any queries with your current orders, do reach out to our friendly customer service team at +65 89501889 or leeflower@live.com.

Privacy Policy

Introduction
Lee Flower Supply (“we” or “us”) recognizes the importance of data protection and privacy for our customers. This Privacy Policy applies to the leeflowersupply.com website (the “Website”) and governs data collection, processing and usage in compliance with the Personal Data Protection Act 2012 (No. 2 of 2012) of Singapore (“PDPA”). By using the Website, you consent to the data practices described in this statement.

Collected Information

We will obtain personal data about you when you visit us. When you visit us, we
may monitor the use of this Website through the use of cookies and similar
tracking devices. For example, we may monitor the number of times you visit our
Website or which pages you go to. This information helps us to build a profile
of our users. Some of this data will be aggregated or statistical, which means
that we will not be able to identify you individually. This Privacy Policy applies to all visitors to our Website

Additional Personal Data:

We collect personal data from you when you register an account, make a
purchase, subscribe to our newsletter, or participate in our promotions. This may include your name, email address, contact number, shipping address, billing address, and payment information. We may also collect your browsing behavior, preferences, and interests when you visit our website through cookies and other tracking technologies. The information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Lee Flower Supply for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the leeflowersupply.com Website

Use of Personal Data:

We use your personal data to provide you with our products and services, process your orders, communicate with you about your orders and account, improve our website and services, and personalize your shopping experience. We may also use your personal data to send you promotional materials about our
products and services, as well as relevant third-party products and services that we believe may be of interest to you.

Disclosure of Personal Data:

Lee Flower Supply do not disclose your personal data to third parties unless it is necessary for the purpose of providing you with our products and services, or if required to do so by law or in the good faith belief that any such action is necessary to: (a) comply with any legal requirements or comply with legal process served on Lee Flower Supply or the Website; (b) protect and defend the rights or property of Lee Flower Supply; and (c) act under exigent circumstances to protect the personal safety of users of leeflowersupply.com, or the general public.

We may disclose your personal information to third parties: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if leeflowersupply.com or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Lee Flower Supply does not sell, rent, lease, or release your Personal Information to third parties. We may share your personal data with our service
providers such as payment processors, logistics partners, and marketing agencies, who are bound by confidentiality obligations to protect your personal data.

In addition, Lee Flower Supply may share data with trusted partners to help us perform statistical analysis, send you email or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Lee Flower Supply, and they are
required to maintain the confidentiality of your Personal
Information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers


We implement reasonable measures to protect your personal data against unauthorized access, disclosure, or misuse. We use secure servers and encryption technologies to protect your personal data during transmission. We also restrict access to your personal data to authorized personnel only.

Retention of Personal Data:

We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. When your personal data is no longer necessary, we will securely dispose of it in accordance with
our retention policy.

Access and Correction of Personal Data:

You have the right to access and correct your personal data held by us. You may also withdraw your consent for us to collect, use, or disclose your personal
data at any time. To exercise your rights, please contact us at the contact information provided below.

Links to Other Websites

Our Website may contain links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.


Updates to Privacy Policy:

Lee Flower Supply may update this Privacy Policy from time to time. The latest version will be posted on our website, and we encourage you to review it
periodically.


Contact Information:

If you have any questions or concerns about our Privacy Policy, or if you wish to access or correct your personal data, please contact us at:

Lee Flower Supply
Block 335 Hougang Ave 7 #1-359
Singapore 530335
Email: leeflower@live.com
Phone: +65 8950 1889

Copyright & Trademark

Copyright © 2023 Lee Flower Supply. All rights reserved.

The contents of this website, including but not limited to text, graphics, images, logos, and software, are protected by copyright law. Any unauthorized use or reproduction of any materials found on this website may result in legal action.

You may print or download material from this website for your personal, non-commercial use only. Any other use of materials on this website, including reproduction
for purposes other than those noted above, modification, distribution, or republication, without the prior written consent of Lee Flower Supply, is strictly prohibited.

For permission to use copyrighted materials from this website, please contact Lee Flower Supply at +65 89501889

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